Europe Zones

For UK customers:
Please keep in mind that the UK is not a member of the EU anymore. For orders placed from 1st January 2021, we will no longer charge our VAT.
It works that way that you pay the full price, but the amount of VAT will be automatically refunded back, so you will be charged only the amount without VAT. Also please keep in mind that you will be charged your local sales tax (20%) and import duties on entry to your country. We are not able to send package as a GIFT! Delivery to the UK is possible for orders over 150€/ 135GBP
Thanks for understanding.

Country (Delivery time business days with GLS courier service)	GLS / DPD courier service		DHL Express (delivery time 1 day*)
	10€ - 299.99€	300€ -	1€ - 99.99€	100€ - 299.99€	300€ -
Bulgaria (3-4), Hungary (2-3), Poland (2-4), Romania (3-4)	8,95€	0€ / free	24€	24€	20€
Austria (3), Germany (3-4)	8,95€	0€ / free	24€	24€	20€
Belgium (3-4), Croatia (2-3), Luxembourg (3), Slovenia (2-3), Netherland (3-4) Denmark (4),  France (4), Italy (3-5)	9,99€	0€ / free	24€	24€	20€
Greece (4-7), Estonia (5), Latvia (5), Lithuania (5), Spain (4-7), Portugal (4-5), Sweden (5), Finland (4-6), Ireland (5), Malta	10,60€	0€ / free	24€	24€	20€
Switzerland, Island, Norway, Bosnia & Herzegovinia, Belarus, Montenegro, Serbia, Ukraine ---------------------------------------------------- Customers with delivery address outside of the EU will be deducted from VAT in the checkout.	-	-	40€	40€	40€
United Kingdom Customers with delivery address outside of the EU will be deducted from VAT in the checkout.			25€	25€	25€

*this is apply excluding backordered items, weekends and shipping holidays. Orders placed on a weekend, on Friday or shipping holiday will ship the next business day.  
99% of orders we are able to deliver to you on the next day except of delivery to remote locations, where packages are delivered with some delay (1-2 days). Remote location is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

from 1.9.2018 we have canceled Lower shipping cost to E.U. countries, due to increased price from Slovak post (national post service)

Delivery out of Europe**

Country
Australia, China, Hong Kong, Japan, Israel, India, New Zealand, South Korea, Taiwan and etc.	49€ / 3-4 days
Canada, USA	30€  / 3-4 days

**NOTE: Customers from countries out of E.U. will not pay Slovak VAT (20%).
We have implemented geolocation on our web page, so you should be able to see prices without VAT. 
But however if you put products to your shopping cart and select the appropriate country, you will be able to see prices without VAT.
If you need additional assistance or have any questions we will be happy to assist you.
However your country may charge a VAT equivalent and/or import duty

Public holiday/National holiday in Slovakia - at that days we are not able dispatch any package.

We can dispatch and deliver orders using courier service (GLS/DHL) service abroad or DHL Express delivery. During the checkout process, you'll have the opportunity to choose the shipping method that best meets your needs.

Options at the checkout are for:

• Courier service (GLS/DHL) 

• Express delivery (DHL express)

Need a gear in a hurry?

SHIPPING TO COUNTRIES OUTSIDE OF EUROPE (EU)

We ship to all countries outside of the EU on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. We will seek confirmation from you in all cases prior to dispatching a DDU shipment to make sure you are aware of the DDU policy. Occasionally goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared.
We are not responsible for the actions of local customs. The recipient is responsible for paying the duty.
Please send an email to info (@) outdoorline.sk if you have any questions relating to shipping to your country.
We are able to sell our products to customers from outside of the European Union without value added tax. Please contact us before you order, if you want to buy our products without 20% Slovak VAT.

DO I PAY CUSTOMS OR IMPORT CHARGES?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and can't let you know how much they'll be. Policies vary from country to country so it would be a good idea to check your local customs for more info.

HOW CAN I TRACK MY ORDER?

Orders dispatched through DHL express services can be tracked with a posting number here.

WHAT HAPPENS IF I DON'T RECEIVE MY ORDER?

If your order hasn't arrived please contact us by telephone on +421(0)948148606 or on email: info (@) outdoorline.sk
We look after our customers and will take action to find missing parcels, or if we can't do this we will replace the items.
We appreciate all customer feedback and suggestions on how to improve our service. For contact with us you can use email: info (@) outdoorline.sk or phone numbers listed under contacts.

PRICES

All prices include VAT but exclude delivery costs, which will be added to the total amount due. All prices are subject to change without prior notice.

PAYMENT METHODS

We accept payment via Global payment (VISA or Mastercard), SEPA bank transfer, Sofort or Transferwise
By submitting an order to us through our site, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full.

RETURNS POLICY

You may cancel a Contract at any time within 30 days, beginning on the day after you received the products.
Item’s must be returned unused, in its original condition with all tags and supporting information (such as packing notes). Products that do not meet these criteria will not be considered for return. Please contact us before you send the product by email: info (@) outdoorline.sk

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.
You must take reasonable care to ensure that we receive the product(s) and that they are not damaged in transit. This does not affect your statutory rights in respect of defective products. Please use service with tracking number to be able to track the status of your shipment.
We cannot be held responsible for lost packages so we recommend you to include tracking and insurance.
Shipping charges - Shipping charges incurred in connection with the return of a product are non-refundable.
This does not affect your statutory rights in respect of defective products.

Address for returns:

Outdoorline / Peter Kuchta
Pri bitunku 11 (RLP)
04001 Kosice
Slovakia (Europe)
phone: 00421-948-148-606

If you are interested in delivery to country which is not specified in the list below, please don’t hesitate to contact us by email: info (@) outdoorline.sk